Please read the Terms & Conditions carefully before buying.
1. We are open to the general public for the purchase, collection and viewing of parts. Our address is Mondeo Spares Ltd, Paxton Street, Hanley, Stoke on Trent, Staffordshire, ST1 3SD.
2. Ask questions about the item and check postage costs before committing to a purchase.
3. If you are not happy with the postage associated fee then you are more than welcome to come and collect parts from our facility or, alternatively, arrange your own courier,
4. We provide an indication of models that are compatible to the part described. However it is your responsibility to check if this part will fit your specific vehicle. If you are unsure, you are welcome to provide a chassis number and model year and we will check it for you.
5. We will not be held responsible for incorrect items ordered.
6. We endeavour to answer all of your emails within 48 hours (we normally answer within 1-2 hours). However if your email hasn’t been answered then please don’t hesitate to write to us again.
7. Telephone calls are answered between the hours of 9am – 6pm Monday to Thursday, 9am – 5pm Friday and 9am – 2pm on Saturdays. We are closed on Sundays.
8. We accept all types of payments including all major credit and debit cards, with the exception of American Express.
9. PayPal e-cheques take eleven days to clear and until payment has cleared, no goods will be shipped/released.
10. We will only accept PayPal payments and credit or debit cards from overseas buyers.
Mondeo Spares Ltd is repsonsible for all credit/debit card transactions.
12. All of the items are stock in hand and will be dispatched the same day if your order is placed before 1pm Monday to Friday. Orders placed after 1pm will be dispatched the following business day. This excludes Saturday, Sunday and Bank Holidays.
13. Items less than 1kg are sent by Royal Mail Signed For. Items over 1kg are sent via City Link and a signature is required on delivery.
14. International deliveries less than 1kg are sent via Royal Mail International Signed For. Items over 1kg are dispatched through a courier.
15. Our carriage is to UK Mainland only, not including Scottish Highlands. Please ask for carriage charges to Northern and Southern Ireland, English Isles and Scottish Highlands and Isles.
16. If your postcode falls into the category below then please ask us for a quote: POSTCODES BT, HS, IV, IM, KA27 – 28, KW, PA20 -49, PA60 – 78, PO30 – 41, PA60 – 78, PH17 – 26, PH30 – 44, PH49 – 50, TR21 – 25, ZE.
17. Panels and glass (doors, wings and windows) – We only dispatch panels and glass at buyers own risk, we will do our utmost to pack all panels and glass items safely and securely.
18. All parts must be checked for any damage in transit upon arrival, BEFORE you sign for them. We can NOT refund or exchange any parts damaged in transit if signed for in good order.
19. Standard insurance national/international (up to £50) is included in the postage and packaging fee. If you require an additional insurance of a higher value then please contact us for a quote.
20. If an item is sent and the customer is not able to receive it, this will result in the item being returned to us. Should a subsequent redelivery need to be arranged then the customer will be responsible for the payment of the delivery charge before the goods are released for shipping.
21. The shipping expense is non refundable.
22. We do not guarantee delivery times
23. Deliveries made by courier will be delivered between the hours of 8am and 5:30pm.
24. In the unlikely event that you receive a faulty part, we offer an exchange or refund with the exception of electrical parts which will only be exchanged. The return of any parts correctly supplied and in good order are subject to a 20% restocking fee. The buyer is responsible for any postage costs and any other associated costs that may be incurred for the return of the parts.
25. All used parts are supplied with a 90 day warranty. New or re-manufactured parts are supplied with 12 month waranty.
26. Warranty covers part(s) only and it does NOT cover labour associated costs.
27. By purchasing/ordering the buyer agrees to our Terms and Conditions.